A highly experienced, effective senior change delivery leader and subject matter expert in the fields of project, portfolio and programme management; implementing transformational change and achieving operational excellence using Lean and Six Sigma.

Committed to delivering the very best solutions and outcomes, Tom has been instrumental in achieving the following outstanding results for his clients including:

• Remediating claims totalling £96m from the disposal of mortgage books, significantly reducing a large potential risk for Barclays Capital.
• Spearheading improvement projects to deliver new and enhanced processes and digital capabilities for Cooperative Bank's intermediary mortgage business. Improving profitability by £3m/yr through retained business.
• Enabling the UK government to offer trade finance loans to support British exporters through its UK Export Finance agency.
• Launching a new direct to consumer specialist mortgage lending operation in seven months for Merrill Lynch subsidiary Mortgages plc.
• Reengineering a complaints operation faced with sanctions for Northern Rock; turning around performance, improving the customer experience and reducing operating costs by £1m/yr.
• Delivering regulatory change and driving new performance standards for Woolwich's mortgage operations.
• Seamlessly migrating investment portfolios, insurance products and loan accounts for Ashcourt Rowan, Barclays and Lloyds Bank; to achieve cost savings of £2m/yr, whilst avoiding a one-off tax liability of £15m for Lloyds; scale and cost savings of £5m/yr for Ashcourt Rowan; increasing premium income by £43m over 5 years for Barclays.

For a confidential discussion about potential requirements for your business, please contact Tom directly: